Shipping policy
Last Updated: June 14, 2026
At Novren, we are committed to providing a reliable and transparent shipping experience for our customers. This Shipping Policy explains how orders are processed, shipped, and delivered when you place an order through our store.
Order Processing
All orders are processed within 2–3 business days after payment has been successfully received.
Please note:
- Orders are not processed or shipped on weekends or public holidays.
- Orders placed during weekends or public holidays will be processed on the next available business day.
- Processing times may occasionally be extended due to high order volumes, inventory verification, severe weather conditions, transportation disruptions, or other unforeseen circumstances beyond our reasonable control.
- If any significant delay occurs, we will make reasonable efforts to keep customers informed when possible.
Estimated Delivery Time
After an order has been processed and dispatched, the estimated delivery timeframe is:
30–45 business days
Delivery estimates may vary depending on factors such as:
- Destination country or region
- Carrier operations
- Customs procedures
- Peak shipping seasons
- Severe weather conditions
- Local transportation networks
- Other unforeseen logistical circumstances
Please note that delivery times are estimates only and cannot be guaranteed.
Shipping Rates
Shipping fees and free shipping eligibility may vary depending on the destination country or region.
Applicable shipping methods, shipping charges, and any available free shipping offers will be displayed during checkout before payment is completed.
Order Tracking
Once your order has been shipped, tracking information will be provided through the email address associated with your order.
Customers may monitor shipment progress through:
17TRACK Order Tracking
Please allow several business days after shipment for tracking information to become available within the carrier's tracking system.
Lost or Delayed Shipments
If your package appears to be significantly delayed, lost in transit, or tracking information has not updated for an extended period, please contact our customer support team:
Email: ttrends1@outlook.com
We will work with the relevant shipping provider to investigate the shipment and provide reasonable assistance toward a resolution.
Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
Novren cannot be held responsible for delivery delays, failed deliveries, or additional costs resulting from incorrect, incomplete, or undeliverable address information submitted by the customer.
If you discover an error in your shipping details after placing an order, please contact us as soon as possible. While we will make reasonable efforts to assist, modifications may not always be possible once an order has entered processing.
Shipping Restrictions
Certain products or destinations may be subject to shipping limitations due to carrier restrictions, local regulations, or operational considerations.
If we are unable to fulfill an order to a particular location, we will contact you and provide an appropriate solution.
Contact Information
If you have any questions regarding shipping, delivery, order tracking, or shipment status, please contact us:
Store Name: Novren
Registered Legal Business Name: Trinket Trends LLC
Email: ttrends1@outlook.com
Phone: +1 943-280-3065
Business Address: Trinket Trends LLC, 8 Armour Ln, Riverdale Georgia 30296, United States